• Will I receive free updates? Yes! With your purchase you will receive free software updates until the next version. Example : If you purchase version 1.0, you will receive free updates until version 2.0 : (at which time a small upgrade fee will be required). A new version means that we have completely overhauled our existing product (essentially creating a brand new program) - until this point, all improvements will be considered "updates" to the existing program.

• Is your software encoded? Nope! We feel that our customers deserve the freedom to make any modifications that they might require to our software.

• Do you have a refund policy? You bet. We offer this money back guarantee : If one of our products does not function properly on your server, and you have adhered to the program requirements section and after the failure of our support team to provide solution to the problem, you will unquestionably be entitled to a full refund. See our [ Purchase Agreement ] for more details. Please note, refund requests older then 60 days from the original purchase date will not be eligible.

• Do you offer technical support? Is it free? We offer email technical free (at this time we do not offer phone or live chat support). We include free technical support along with the purchase of one of our applications. This support includes assistance with installation & product operational questions / issues.

• Do you offer custom programming & product modifications?
• Yes we do. We offer programming and website development services. Please contact us for a quote with an outline of your project.

• Can you install the program that I just bought from you? Yes we do offer installation services. Please visit our services page to order.

• Should I wait to purchase? When will the next version be ready? If you purchase within 1 month of the release of a new version. You will receive the new version free so there is no need to wait.

• Am I allowed to install on more then one of my domains? Yes you are, but only on domains that belong to you. We do not allow redistribution of our scripts in any way shape or form.

F.A.Q - Script Questions

• Can I make customizations? Customization is quite easy with our software. None of the script is "encoded". You can make any sort of: text/design/code changes that you might need ( including language translation ).

  No programming experience is needed to change the design / text elements of our scripts, (however PHP programming skill would be required to change the functionality of the script of course).

  You will find the process of customization similar to working on any "normal web page". It is just HTML that will need to be modified, and actually, all of our pages are designed to open in Dreamweaver / Frontpage and be easy to edit "visually" ( without having to know a lot about HTML code ).

• How to update. Please visit: www.idevspot.com/digivendorpro/download.php to get the latest version. If you have forgotten your username/password, try to log in once to bring up the lost password recovery screen.
  
  To update, you will need to upload modified or new files. To check which files have been added / modified please take a look at the revision history documentation found in the documentation folder of this script. The revision history document will list all new / updated files for each update. This will not overwrite your existing install, all your settings and information will still be there, but it MAY overwrite design modifications.

  Do NOT to upload /include/mysql.php or your database connection will be lost.
  Do NOT upload the /install/ directory either.

F.A.Q - Technical Questions

• Listings do not show (BizDirectory / PhpRealEstate / SoftDirec ). If listings do not show up, you may need to do one of the following : Make sure the listing's status is set to "Active" Make sure you have created at least one "Package" from the admin area, and make sure that the listing has been assigned a "Package".

• Database connection error during installation. This error means that the database connection can't be established with the entered values. It could be either your host value, database name value, database username or database password value. Usually the host value setting can be found in your web hosting database admin panel, (where you setup the database).

  Common host value examples : localhost, mysql, an IP address such as 87.44.221.23, name.someserver.net.

  If you can't find the host value, please contact your web host for help.

• The "Continue" link is not working correctly ( iSubscribe 2.x ). By clicking the "continue" link, they should be redirected to the members page that they tried to access. If you are having any trouble with this feature, you could add a link in manually to the "continue" link to your members content main page ( some servers may not be configured to take advantage of the auto-redirection ). That would be done on the page : "login.php" which you can edit just like you would any normal web page.

• Image upload problems ( any script ). Common fixes : ( start with number 1, and move down the list ONLY IF needed ).

  1) Make sure that the "product_images" directory is CHMOD'ed to to "777" (read/write/execute) permissions. (If you have tried this once already, try again to make sure.)

  2) After that, make sure that you are upload a .JPG file, (.BMP and .GIF formats are not supported).

  3) Download the /include/mysql.php file from your server. The script attempts to auto-assign a root path, but sometimes it gets it wrong. Check the $svr_rootscript variable and make sure the path looks correct for your server. It should be the "full" root path.

  4) GD Library may need to be installed on your server. Contact your web host for help with this, you can not do it yourself without server root access and server administrator skills.

• Corrupt downloads ( DigiVendor & DigiVendorPro ). Corrupt downloads can be caused by either :

  1) An incorrectly typed URL. Please verify the URL that you have typed in the file path during product setup by copying and pasting the URL into your web browser. If a file downloads > you are OK, if this is the case, see point 2)

  2) Some servers prevent URL-File-Access. This means, that you will not be able to use the http://www. option from the pulldown when setting up a new product. Instead please use the "Root Path" option.

  There will be additional instructions on the Add Product page that will help you to setup a product using the "Root Path". The root path will be generated from your server and shown on the Add Product page.

  If for example you have a file that was accessed via: "http://www.yourdomain.com/products/somefile.zip" then you might use a root path that looked like: "/home/user/public_html/products/somefile.zip" instead.

  But the above is just an example, find "your" root path on the Add Product page in the tool tips.

• iFrame issues. Our scripts are not designed to work in an iFrame. We recommend adding your website design around the /index.php page.

  The index.php act's as an overall container for the rest of the script pages. Any changes you make to the index.php file (IE, adding a header/footer) will appear thru the entire script.

  The /stylesheet2.css file can be used to control other elements, such as font, color, etc.

• Mail is not sending ( any script ). On some servers, it is required to make a modification to the sendmail script, due to certain restrictions imposed by the server.

  Open : sendmail.php

  Replace :

  mail($to,$subject,$body,$headers);

  With :

  mail("$to", "$subject", "$body", "From: YOU@YOURDOMAIN\r\nContent-type: text/html\r\n", "-fYOU@YOURDOMAIN.COM");

  ( Leave the "-f" )

  Change YOU@YOURDOMAIN.COM to your email address. This must be an @YOURDOMAIN.COM address, not a webmail address, IE, hotmail.com, gmail.com.

• 404 Not Found releated errors. This error usually means that you have enabled Mod Rewrite features ( from the Settings section of the admin area ) - but you have not uploaded the .htaccess file. This file can be found in a zip file in your script folder (mod_rewrite.zip). Or, it means that Mod Rewrite is not a feature that is available on your web server.

• Unable to stay "logged in" ( any script ). Your server may need to have a session_save_path defined. You may need to define this session save path yourself, or ask your web host for assistance. To define the session save path yourself is quite simple, use the steps below :

  Edit the /admin/index.php file in a plain text editor, such as notepad,

  Below the first line :

  <?PHP

  Add this :

  session_save_path("edit here with your home directory path to/cgi-bin/tmp");

  Repleat this procedure for the /library/query.php file and the /library/delete.php file.

• The link you have used to enter the PayPal system is invalid. Please review the link and try again. Indicates a problem with either: 1) The Paypal email address that you have entered ( or not entered ). This is set in the admin section. 2) The price options that you have used ( or not used ) make sure that prices use the format of: 0.01

• Account setup failures (PhpHostBot). Account creation issues can usually be resolved in one of the following ways :

  1) The WHM hosting package name should not be "test", "free" or contain any spaces, IE: Gold Plan ( I refer to the actual WHM pacakge name, not PhpHostBot's Plan Name, which you may name anything you like ).

  2) IF you have a "strong password" requirement enabled in your WHM (for new accounts) and the test account does not meet that strong password requirement, the account will fail. This is a present issue with PhpHostBot & WHM's new strong password feature. I suggest disabling the strong password requirement feature from WHM.

  3) SSL
  Try using SSL, or not using SSL, this is set on the "Settings" page of PhpHostBot administration. One or the other may work on your server where the other does now.

• Nothing happens after purchase, no email sent ( DigiVendor & DigiVendorPro ). The solution is usually simple. Please try the steps below:

  1) You are not using your primary Paypal email address.[/i] This is done in the "Settings / Preferences" section of DigiVendor admin in the field named "Primary Paypal Email Address".

  If you do not use your primary Paypal email address, it will trip a security feature in DigiVendor (which was added to prevent hackers from sending money to an account that may not belong to you, the merchant -> this security feature prevents the delivery of your product in said case).

  2) Make sure your price format is correct,

  0.01 is correct
  0,01 is not
  .01 is not
  ,01 is not
  $.01 is not